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Quality Assurance

Vision

TMS Holly House “the Company” is committed to delivering high standards of person centred care and services to its service users and customers.

To achieve this vision the company has put into place systems of work to set and achieve goals and targets, monitor, assess and review performance and act on findings to continually improve business quality and performance in the best interest of its service users.

Goals

All staff respect service users rights of choice, independence, privacy, beliefs, dignity and fulfilment.

To deliver the service in a non-discriminatory way in line with company anti-discriminatory/equal opportunities policy.

Staff undergo training to develop the skills and knowledge required to meet service user needs appropriately.

To ensure continued high standards in meeting legislative requirements.

Quality Measurement

Sharing of information through staff meetings, face to face and via telephone, ensuring all measures taken are documented.

To undertake staff training evaluations to ensure required outcomes delivered benefit service users and staff.  To ensure staff are aware of the standard of service required of them, and that this standard of service is being continuously met.

The Company is committed to undertake staff appraisals to ensure staff have the opportunity to meet regularly with their managers and to discuss possible action, training and improvement, as well as passing on compliments received and discussing possibilities for promotion.  After each appraisal, the staff member is provided with an action plan as agreed on between the staff member and appraiser.

The Company carries out staff supervision 6 times per year or more frequently as necessary, all staff supervision is documented and any improvements are actioned and monitored to achieve positive outcomes for both service users and staff.

The Company carries out quality surveys and analysis at least annually sending out surveys to service users and service users relevant others in order to obtain their views of the service provided by the Company.

All findings are documented and relevant action taken as necessary, the overall findings, after any personal information has been removed, of the quality surveys will be made available to service users, service users families or relevant others and any other stakeholders in the company. 

Quality management review meetings at least annually and as necessary.

Service user review visits at least annually or as necessary by a supervisor or manager to review service user plan.

Improvements

At least annually make changes to systems of work following careful review and analysis of quality measures; always taking into consideration the needs of the service user and any desired outcomes based on this.

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Adult Day Care Centre

Adult Day Care Centre
    TMS Holly House
    77 Holyhead Road
    Handsworth
    Birmingham
    B21 0LG
    T: 0121 572 4043

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Email:info@tmshollyhouse.com
Phone: 0121 572 4043